i'm still getting the *** !!!!!!! ''no game face to download/ no changes to game...

i'm still getting the *** !!!!!!! ''no game face to download/ no changes to game face'' !!!!!! **** popup when i try to download my gameface onto fifa 10 to my visual pro, yet it appears as my avator in the bottom right hand corner, EA THIS IS REALLY FUSTRATING I BOUGHT THE GAME THE DAY IT CAME OUT - THIS HAS BEEN ONGOING FOR WEEKS WITH THE FAULTS IN GAMEFACE!! CAN YOU PLEASE HELP!!!!!!!!!!!!!